Two Decades of Operational Excellence & Process Innovation
Founded in 2005 with our dedicated BPO division launched in 2008, Grover Infomedia Pvt. Ltd. (GIPL India) has grown into a premier business solutions provider empowering enterprises to thrive in a dynamic, digital-first economy.
Corporate Fact Sheet VERIFIED PROFILE
- Legal Entity:
- Grover Infomedia Private Limited
- Year of Inception:
- 2005 (BPO Division: 2008)
- Corporate HQ:
- H-151, Sector-63, Noida, UP - 201307
- Quality Standard:
- ISO 9001:2015 (Cert: 21EQEM60)
- Telecom License:
- DoT OSP (50-VTMD/2009/OSP/374)
- Active Seating:
- 300+ Plug-and-Play BPO Seats
About Grover Infomedia Pvt. Ltd. — Your Trusted Business Partner
Founded in 2005, Grover Infomedia Pvt. Ltd. (GIPL) has grown into a leading business solutions provider, empowering enterprises to thrive in a dynamic and ever-evolving global market. Our journey is rooted in a strong dedication to delivering high-quality, measurable services that help our clients achieve sustainable growth.
Initiated in 2008, our specialized BPO & Contact Center division combines seasoned domain professionals, advanced process expertise, and enterprise software capabilities. Specializing in Verification, Sales, Marketing, Backend Support, Data Entry & Validation, we empower marquee clients to achieve increased sales, higher profitability, and amplified brand awareness in critical markets.
Our Mission
To provide client-centric outsourcing, managed workspace, and IT solutions that guarantee maximum client satisfaction and measurable bottom-line impact through process excellence.
Our Vision
To be India's most trusted partner in streamlined Business Process Outsourcing and Shared Services Advisory, recognized globally for security, agility, and compliance.
Corporate Milestones & Evolution
Inception of Grover Infomedia Pvt. Ltd.
Established with a vision to deliver reliable IT, telecom, and managed business infrastructure solutions across India.
Dedicated BPO Division Initiated
Expanded into full-scale Inbound, Outbound, Voice, Non-Voice, Verification, and Back-Office operations at H-151, Sector-63, Noida.
Govt. of India DoT OSP Registration
Granted International OSP Center registration (`50-VTMD/2009/OSP/374`) by the Department of Telecommunications, serving global clients including Aeroflot Airlines.
ISO 9001:2015 Certified Operations
Audited and certified (`21EQEM60`) for Quality Management Systems across BPO, Inbound, Outbound, Voice, Non-Voice, KPO, IT, and Software.
9 Enterprise Solution Pillars & Marquee Brands
Operating two 150-seat floors in Sector-63 Noida supporting OnePlus, realme, Godfrey Phillips India (GPI), and Call2Connect with AVAYA/C-Zentrix dialers and HPE infrastructure.
Uncompromising Quality Assurance & SLA Governance
At GIPL, Quality Assurance is embedded into every call, ticket, and back-office transaction to ensure zero compliance drift and measurable client ROI.
100% Call & Screen Recording
Automated voice logging on AVAYA and C-Zentrix dialers paired with random and targeted QA Barging, Whisper coaching, and scorecard calibration.
Multi-Tier Data Validation
Two-stage verification workflows for e-KYC, order processing, and data entry deployments to guarantee >99.5% transaction accuracy.
Real-Time SLA Wallboards
Live floor monitoring of Average Handling Time (AHT), First Call Resolution (FCR), CSAT, and Abandonment Rates with daily client reporting.
Comprehensive Audit Trails
Strict adherence to industry-specific data privacy standards, role-based ADDS access controls, and detailed logs for statutory auditing.
Inside Our 300+ Seat Noida Operations Center
Our facility is organized across two high-security 150-seat operational wings with complete IT infrastructure, ergonomic bays, training rooms, and dedicated brand reception zones.
Red & Frosted-Glass Acoustic Workstations
High-density modular linear workstations featuring vibrant crimson and frosted-acrylic privacy dividers, Lenovo/HP enterprise desktops, ergonomic mesh seating, and dual-corridor floor access.
- Total 150 Plug-and-Play Agent Seats
- Complete IT Infrastructure & Local NOC Support
- 24/7 Voice & Non-Voice Customer Support
OnePlus Operations Reception & Lounge
Dedicated client-branded reception desk with illuminated red neon OnePlus insignia, biometric time-attendance terminal, frosted glass security doors, and an executive red-leather visitor lounge.
- Biometric & RFID Restricted Entry
- Custom Brand Co-Location Capabilities
- Executive Red & Black Leather Waiting Lounge
realme Support Hub & Cubicle Floor
Features a dedicated realme-branded glass-top reception counter, biometric access control, high-partition acoustic cubicles with red/blue fabric panels, and overhead live SLA wallboard displays.
- 150 Additional High-Partition Cubicle Seats
- Live LED Wallboard Queue Monitoring
- Team Leader Cabins with Skyline Backdrop
Dedicated Agent Training & Testing Lab
Classroom-style training bay equipped with individual desktop terminals, large-format wall-mounted smart display, whiteboard, and ceiling cassette climate control for rapid batch onboarding.
- 25+ Seat Dedicated Training Classroom
- Mock-Call & CRM Sandbox Environment
- Product Certification & Voice Accent Coaching
12-Seater Executive Boardroom
Sound-insulated executive conference room featuring a sleek white modular boardroom table, high-back ergonomic leatherette seating, integrated power pop-ups, and wall-mounted display for QBRs.
- Quarterly Business Review (QBR) Suite
- High-Speed Conference Wi-Fi & Display
- War-Room for New Process Transitions
Trusted by Global & Domestic Leaders
Delivering customized BPO, verification, customer care, and back-office deployments for leading telecom, consumer electronics, FMCG, and aviation brands.
Audited Quality & Government Registered OSP
Grover Infomedia Pvt. Ltd. operates with full statutory transparency, backed by international Quality Management System standards and Department of Telecommunications (DoT) registration.
ISO 9001:2015 Certified
This is to Certify that the Quality Management System of
GROVER INFOMEDIA PRIVATE LIMITED
H 151, SECTOR 63, NOIDA - 201307, UP, INDIA
"SERVICES FOR BPO, INBOUND, OUTBOUND, VOICE, NON VOICE, KPO, IT AND SOFTWARE."
DoT International OSP License
Department of Telecommunications (TERM Cell, New Delhi)
INTERNATIONAL OSP CENTER FOR TELETRADING
M/s GROVER INFOMEDIA PRIVATE LIMITED • H-151, SECTOR-63, NOIDA
Registered under the Other Service Provider (OSP) category as defined in New Telecom Policy '99 (NTP'99) for setting up an International OSP Center at H-151, Sector-63, Noida with authorized internet & telephony connectivity.
Direct Access to Decision Makers
Unlike rigid legacy outsourcers, GIPL provides enterprise clients with direct executive oversight, rapid escalation pathways, and hands-on transition governance.
Sandeep Grover
Director & Enterprise Strategy • GIPL India
Subuhi
BPO Operations & Transitions • GIPL India
Visit Our Facility
H-151, Sector-63, Noida, Uttar Pradesh, India - 201307
Explore Our 9 Enterprise Solutions
Review the complete technical specifications for our Managed Office, BPO, IT Support, Telecom, and CRM services.